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We sell brand new goods supplied in their original packaging. The Bedsteads and Mattresses are covered under 90 days Manufacturers Warranty, starting from their original date of purchase.
The warranty only covers malfunction resulting from manufacturing defects and covers all parts and labour. It does not include wear and tear, and negligence, error and recklessness on the part of the user. Repairs and/or alterations carried out by anyone other than us or our authorised repairers will also void the warranty.
You must contact us within 90 days of purchase. An email to sales@westendbeds.co.uk would suffice. Please include your order number and delivery postcode in the email.
We will assess the claim and if necessary, send you a replacement part for home assembly. If a full replacement is necessary, we’ll check our stock and advise you accordingly. Where we do not have the same / similar goods, we will send you goods of equal value from our stock. It may take up to 28 days to process warranty claims. A refund will not be issued where a warranty is claimed.
A handling charge of £29.00 will be applied to all warranty related claims to cover our return postage and packaging. | 
